Order terms

Who provides the service?

İstanbul Turkish Restaurant in Belgrade prepares and delivers your order. You can reach us with the details below during or after your order.

Name

İstanbul Turkish Restaurant

Company name

GASTROHUB DOO BEOGRAD (SAVSKI VENAC)

MB (matični broj)

22121839

PIB

115159693

Address

Kraljice Natalije 30, 11000, Beograd

Phone

+381692000881

Placing and accepting an order

You place an order when you submit your cart. An order is accepted when the restaurant confirms it; you can follow its status on your order tracking page.

We may decline an order if a product has run out, your address is outside our delivery area or the restaurant is closed; in that case we will let you know.

Prices and total

Prices are in Serbian dinars (RSD). The delivery fee and any minimum order amount are shown clearly in the total before you submit the order; the total on the screen is the amount you pay.

Delivery and pickup

Home delivery is available only within our service area in Belgrade. The stated time is an estimate and may change with demand and traffic. The address must be correct and reachable, and your phone should be on during delivery.

Our service area is limited by the distance from the restaurant to your delivery point. The delivery fee is calculated from that distance, for each started 100 metres. The maximum delivery distance, the fee per 100 metres and the minimum order amount are shown on the order page; the delivery fee is included in the total before you send the order.

For pickup orders you collect your order at the restaurant when it is ready.

Payment

You pay on delivery or at the restaurant, in cash or by card (using a terminal). There is no online card payment on this site and no card details are requested.

Cancellation and changes

You can cancel or change your order by calling the restaurant before preparation starts. Because meals are prepared to order and spoil quickly, an order may not be cancellable once preparation has begun.

Missing, wrong or late orders

If an item is missing or wrong, or the order is very late, call the restaurant at delivery or straight afterwards and we will resolve it together. Your statutory consumer rights are unaffected.

Allergen and dietary information

See the Allergen information page and ask the staff before you order.

Personal data

The information you give for your order is processed according to the Privacy notice.

Changes

We update these terms when needed. Your order is subject to the terms in force when you place it.